Frequently Asked Questions
Everything you need to know about shopping with OBSIDIA TCG.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for items in their original, unworn condition with tags attached. Please note that limited edition drops and final sale items are non-refundable.
Are your products ethically sourced?
Yes, OBSIDIA TCG is committed to sustainable fashion. We partner with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Detailed care instructions are located on the inner tag of each item.